Frequently Asked Questions


Five on Canal Frequently Asked Questions

Welcome to the Five on Canal FAQ page! Here, you’ll find answers to commonly asked questions and essential information to help you navigate life in our Northern Liberties community. From property management details to guidelines for using amenities and handling maintenance requests, we’ve compiled everything you need to know for a seamless living experience. Take a moment to familiarize yourself with our policies and procedures, and don’t hesitate to reach out if you have any further inquiries. We’re here to make your stay with us comfortable, convenient, and enjoyable.

GY Properties FAQs:

GY Properties is the management company for Five on Canal, providing superior real estate development and management services in the Northern Liberties area. Our experienced professionals are dedicated to meeting all leasing needs for both residential and commercial properties. The main office of GY Properties is located at 901 N Penn Street Unit FC-1, Philadelphia, PA 19123. We operate Monday through Friday from 9 am to 5 pm. You can reach us at 215-413-2000 or via email at Property Management Team FAQs:

Our staff is available 24/7 for maintenance requests and emergencies. Please include your building name (5oC) and unit number in all email communications.

Utilities FAQs:

Utilities such as Electric and Cable/Internet are not furnished by us.

You need to contact PECO for basic electric needs in the unit and switch your electric service to your name prior to your Lease start date. Contact Comcast for cable/internet services.

Failure to switch electric service to your name prior to the Lease start date will incur a $40 service fee for each bill processed by management.

Access FAQs:

Each tenant will be provided access to the main lobby using the Butterfly MX app.
Guests can contact tenants via the Butterfly MX intercom system at the main entrance. Upon entering the unit number, the call will be sent directly to the tenant’s cell phone for access approval.
Yes, all doors leading to the building must be kept closed at all times. Objects should not be placed to prevent doors from closing to maintain security and protect both the building and tenants’ property.

Rental Payments FAQs:

Rent is due on the first day of each month. You can make payments via electronic payment through the residential portal tab on or directly through the Tenant Web Portal at A late fee will be assessed if rent is not received by the 5th of the month in which it is due.

The Tenant Web Access portal allows you to view your account, make rental payments via checking/savings account or credit card, submit service requests, view copies of your lease and lease addendums, and more.

Yes, you can download the rmResident mobile app and log in using the same credentials to access your account, make payments, and submit service requests from your phone using our company code: gelf.

Resident Insurance FAQs:

Yes, residents are mandated to obtain Apartment Renters’ Insurance or Household Goods and Liability Insurance or a similar policy to cover personal belongings against vandalism, fire, burglary, and certain water damage, as well as personal liability.

What is the minimum liability coverage required?

The minimum liability coverage required is $100,000.

Move-In FAQs:

Please contact our main office to arrange the delivery of keys and schedule your specific move-in date and time.

  • Coordination for the use of elevators must be obtained from the management in advance. 
  • Tenants will be provided with (2) unit keys and (1) mailbox key. Additional sets can be obtained for a fee of $10.00 per key copy made.
  • Tenants will receive a move-in inspection list via the Tenant Web Access portal. This list should be filled out within 72 hours from the date of move-in.

Service Request Procedure FAQs:

Tenants are required to submit all service requests, both emergency and non-emergency, via the Tenant Web Access portal. The explanation of the needed service should be clear and complete to ensure prompt and efficient assistance. Emergency situations include no heat in winter, plumbing leaks, electrical failures, fire hazards, and loss of water.
A $100 charge will be assessed to your account for non-emergency situations requiring assistance after working hours.

Extra Services FAQs:

Yes, amenities inside our Amenity Building are available to all tenants which includes our fitness center, spa center, movie theater, resident lounge, rooftop lounge with Wi-Fi, rooftop grilling station and new upcoming Pickleball courts.
Five on Canal offers all residents access to Venn, an innovative app-based platform designed to facilitate and strengthen real-world connections among our residents and the vibrant Northern Liberties neighborhood. Residents can meet and connect with their neighbors, book events, get discounts from local businesses and more. Failure to switch electric service to your name prior to the Lease start date will incur a $40 service fee for each bill processed by management.

Grill Rules FAQs:

When using the grilling station, adhere to the following rules:

  • Follow all grill rules displayed next to the grilling area.
  • Keep the grill and surrounding area clean. Dispose of food waste properly.
  • Turn off the propane can after use.
  • Use the grill at your own risk. 
  • Management is not responsible for any injuries.

General Restrictions on Use of Residential Units FAQs

Smoking, including pipe, cigarette, and cigar smoking, is prohibited in all common areas and individual units. This includes smoking any illegal substances on the property.

Yes, tenants may rent community areas for specific use, subject to availability and certain rules. These rules include obtaining permission for gatherings of 5 people or more, giving advance notice, paying applicable fees, and ensuring the area is returned clean and undamaged.

Equipment that creates noise or vibration disturbing other occupants is not permitted. Activities such as jumping, banging, or playing loud music should be avoided, especially between 10:00 P.M. and 8:00 A.M.

Subleasing is prohibited under the lease agreement. Violators may face fines and legal action.

Parking Lot FAQs:

Certain Unit Tenants have authorization to park one car in the Parking Lot for additional consideration. All vehicles must be registered with the Management Office and assigned a parking space.
Vehicles parked illegally in another Tenant’s assigned space or vehicles blocking access in the parking lot will be towed at the vehicle owner’s expense.
Vehicles must be in operable condition with current license plates, inspection stickers, registrations, and valid auto insurance.
Only private passenger-type cars, station wagons, vans, SUVs, commercial pickup trucks, and two-wheeled motorized vehicles are allowed. Recreational vehicles and commercial vehicles are not permitted.
No, guest parking is not permitted in the Parking Lot.

No, the Parking Lot cannot be used for move-ins or move-outs, and trucks are not allowed in the Parking Lot at any time.

Yes, Management reserves the right to reassign parking spots as needed.

Pet Rules

Yes, a maximum of one dog (up to fifty pounds) or one cat is allowed per unit. Other permitted household pets include hamsters, birds, and fish (excluding reptiles or amphibians), provided they are not kept for commercial purposes. Any non-domestic animal life requires special written exemption by the landlord.
Yes, all pets must be registered, inoculated as required by law, and registered with the management. Tropical fish are excluded from registration requirements.
Pets must be leashed or crated and accompanied by an adult when outside the unit. Additionally, pets other than guide or aid dogs should not be transported in elevators if objections are raised by other passengers.
Violations of pet leash rules or failure to pick up pet feces may result in fines. The first violation incurs a $100 fine, the second violation a $250 fine, and the third violation may lead to the permanent removal of the pet from the building.
– Tenants are reminded to treat the building’s common areas as their home and to clean up after their pets to maintain a clean and pleasant community environment.

Pest Control:

Yes, free pest control services are provided compatible with normal human habitation standards. There may be a fee for pest control in cases of unsanitary conditions beyond normal standards. Contact the property manager for specific problems.

Fitness Center FAQs:

When using the fitness center, follow these rules:

  • Use equipment at your own risk.
  • Management is not responsible for any injuries.
  • Use equipment properly and follow directions carefully.
  • Wipe equipment after each use.
  • Proper attire required, including shirts and sneakers. No flip flops, sandals, or barefoot allowed.
  • Consult your physician before using equipment.
  • No food, smoking, alcoholic beverages, or glass containers permitted.
  • No pets or children under 18 allowed.
  • Report damaged or dangerous equipment immediately.
  • Be mindful of noise, especially between 10:00 P.M. and 8:00 A.M.
  • In case of emergency, call 911.